Telemarketer / Telemarketing / Tele-Consultant / Telesales Executive
• We are looking for an enthusiastic Telemarketer to generate sales appointments by cold calling or/and answering requests in a fast-paced environment if necessary.
• Cold call people using a given phone directory to fix sales appointments, introduce products and qualify leads.
• Answer incoming calls from prospective customers if any.
• Use scripts to provide information about the product's features and present their benefits to fix appointments for sales Representatives.
• Ask pertinent questions to understand the customer's requirements.
• Persuade the customer to prebuy (fix appointments for sales Rep) by demonstrating how merchandise or services meet their needs.
• Record the customer's personal information accurately in a computer system
• Deal with complaints or doubts to safeguard the company's reputation.
• Go the "extra mile" to meet sales quota and facilitate future sales.
• Keep records of calls, sales and record useful information.
• Fulfill call targets to fix targeted appointments.
• The goal is to promote business growth by expanding the company's clientele.
• Candidate must possess at least Higher Secondary/STPM/"A" Level/Pre-U, Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post-Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Marketing, Others or equivalent.
• Required language(s): English, Mandarin, Bahasa Malaysia
• At least 1 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Communication, Negotiation.
• Preferably Junior Executive specialized in Sales - Telesales/Telemarketing or equivalent.
We are looking for A+ Attitude, not A+ Academic results!
• Proven experience (minimum 1 year) as a telemarketer or similar sales/customer service role.
• Proven track record of successfully meeting sales quotas preferably over the phone.
• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
• Excellent communication and presentation skills.
• Proficient in English & Mandarin (preferred).
• Skilled in negotiation, persuasiveness and dealing with complaints.
• Persistent and results-oriented.
• Patient and able to handle customer rejection and move on to the next call!
• High school diploma; Bachelor's degree is a plus.
It is good if you have:
• As a successful telemarketer, you must be friendly and persuasive.
• You must be able to understand the customer's requirements in a short time and present solutions that meet their needs.
• The ideal candidate will also be patient and cool-tempered to deal with aggressiveness, rejections, objections, and complaints.
Higher Secondary/STPM/"A" Level/Pre-U , Diploma/Advanced/Higher/Graduate Diploma , Bachelor's Degree/Post Graduate Diploma/Professional Degree